Refund policy

Refund & Return Policy

Our Commitment

We stand behind every product 
in our Essential Foundation collection. 
If something goes wrong, 
we will make it right.

─────────────────────────────
30-Day Satisfaction Guarantee

If you are not satisfied with your 
purchase, contact us within 30 days 
of delivery at:
support@fillyourfoundation.com

Please include:
· Your order number
· Reason for your request
· Photo evidence if applicable

─────────────────────────────
When We Issue a Full Refund

· Wrong item received
· Damaged or defective product
· Order never arrived 
  (after 30 days from ship date)

─────────────────────────────
Important Notes

As our products are produced 
and fulfilled to order, 
physical returns are generally 
not required or accepted.

We do not issue refunds for:
· Buyer's remorse
· Change of mind
· Sale items or gift cards
· Customs rejection 
  (international orders)

─────────────────────────────
Exchanges

If you received a wrong or 
defective item, contact us and 
we will arrange a replacement 
at no additional cost to you.

─────────────────────────────
Refund Processing

Approved refunds will be 
processed within 10 business days 
to your original payment method.

If more than 15 business days 
have passed since approval, 
please contact us at:
support@fillyourfoundation.com

─────────────────────────────
European Union Customers

If your order is shipped to the EU, 
you have the right to cancel 
within 14 days of delivery 
for any reason.

Contact us at support@fillyourfoundation.com 
to initiate the process.

─────────────────────────────
Contact Us

Email: support@fillyourfoundation.com
Response time: 24-48 business hours